We offer Customer Service systems for better customers and potential clients experience with your brand.
Create and manage Voice IP, Phone line and more
Direct Inward Dialing (DID) is a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension. A phone number that is used like this is often called a “DID” (and multiple numbers are called “DIDs”).
Interactive Voice Response (IVR), this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, caller will hear “Thank you for calling XYZ Inc, for Sales press 1, for Service press 2”, etc.
A Call Forwarding allows an incoming call to be redirected to a mobile telephone or other telephone number where the desired called party is able to answer.
When a DID is routed to a callback entry and a call is placed to it, the number will return a busy signal. The system will then callback the specified number and present the user with a dial tone. international number as well but we do not guarantee that the DTMF tones will work properly.
We have the tools to integrate your Facebook, Instagram or other social media platform to your website
CallerID Filtering is a tool that let you create incoming routing rules according to incoming CallerID number. You can apply different rules to some or all of your DID(s) numbers. You can create as many filters as you want. Each filter you create can filter according to one the following criteria’s and change the routing if there’s a match.
An scnenario that you might use the CallerID filter is:
– Your business DID is configured to route to your receptionist SIP phone. You would like to receive the calls directly on your Cell Phone when the CallerID matches one of your important client. Simply create a forwarding entry with your cellphone, then create a CallerID Filtering rule with the CallerID of your client and select your Cell Phone forwarding entry as the routing.
You can configure your DIDs to go to a specific voicemail created.
We would assign one of members or set up a BOT to manage the following:
Have a Representative to make or answer calls to help customers
If your business uses a chat system, we can actively answer questions with a BOT or with a representative in chat.
If you need help automating your email response or need an assistant with your business emails, we are here to help.
